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Owned and operated by Snuggle Oasis, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like pergolas, outdoor kitchens, and patio furniture sets may require freight delivery, and our team will keep you updated with tracking details along the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any trouble locating your tracking info, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for complete details on eligibility, condition requirements, and how to start a return.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Replies
Our team responds to every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free or low-cost Continental Shipping
Free or low-cost shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
30-Day Returns
Not the right fit? Our return policy gives you 30 days to decide.
