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Owned and operated by Snuggle Oasis, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like pergolas, outdoor kitchens, and patio furniture sets may require freight delivery, and our team will keep you updated with tracking details along the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any trouble locating your tracking info, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for complete details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different model or size?
We are happy to help with exchanges on eligible products within our return window. Just contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right pizza oven or fire pit for my space?
Consider the size of your patio or deck, how often you plan to use it, and whether you prefer wood-fired or gas-powered options. Our team can help you compare models and find the best fit for your outdoor setup.
Do your pergolas and outdoor kitchens require professional installation?
Installation requirements vary by product. Some pergolas are designed for straightforward assembly, while outdoor kitchen setups may benefit from professional help. Each product page includes detailed specifications and assembly information to help you plan.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team responds to every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
30-Day Returns
Not the right fit for your patio or deck? Our return policy gives you 30 days to decide.
